1. Information We Collect

We may collect the following categories of information when you interact with our website and services:

• Contact Information: Name, organization/lab name, phone number, email address, and city/location provided through enquiry forms or direct communication.
• Order & Transaction Information: Product orders, billing details, GSTIN (where applicable), and AMC/service contract details.
• Technical Information: IP address, browser type, device information, and pages visited on our website.
• Communication Data: Information shared via enquiry forms, phone calls, email, or WhatsApp regarding product or service requirements.

2. How We Use Your Information

We use the information we collect for purposes including:

• Responding to product and service enquiries, and preparing quotations
• Processing orders, installations, AMC contracts and service requests
• Coordinating delivery, installation and training schedules
• Providing ongoing technical and customer support
• Sending relevant product updates, service reminders, or AMC renewal notices
• Complying with applicable legal, tax and regulatory requirements

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share information with:

• Manufacturers or authorized service partners for installation, warranty, or AMC fulfillment
• Logistics and courier partners for product delivery
• Government procurement portals, where required for tender compliance
• Legal or regulatory authorities, where required by law

4. Data Security

We implement reasonable administrative and technical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain customer and transaction information for as long as necessary to fulfill orders, provide AMC/service support, and comply with applicable tax, legal and regulatory requirements.

6. Cookies & Tracking

Our website may use basic cookies or analytics tools to understand visitor behavior and improve user experience. You can disable cookies through your browser settings; doing so may affect certain website functionality.

7. Your Rights

You may request access to, correction of, or deletion of your personal information held by us, subject to applicable legal and contractual obligations (such as retained tax or AMC records), by contacting us using the details below.

8. Third-Party Links

Our website may contain links to manufacturer or third-party websites. We are not responsible for the privacy practices or content of such external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

For questions regarding this Privacy Policy, please contact us:

• Phone: +91 75092 38300
• Via our Contact page